Privacy Policy

Introduction

This Privacy Policy explains how Reelio (“we”, “us”) collects, uses, discloses and protects your personal information when you use our website and service. We operate in accordance with the Israeli Protection of Privacy Law, 5741-1981, and Amendment 13 thereto.

Information we collect

• Information you provide directly when you register or contact us: full name, email address and phone number.
• Content you upload, such as property photos and listing details, in order to generate videos and marketing content.
• Technical information: IP address, browser type and device.
• Cookies and tracking technologies.
• Usage and activity data on the site.

How we use your information

• To provide, operate and improve the service and to personalize your experience.
• To create the videos, marketing copy, social posts and other content you request from your uploads.
• To contact you with service updates and information about Reelio.
• To analyze site usage and performance.
• To maintain information security and comply with legal obligations.

Sharing your information

We may share your information with:

• Service providers for hosting, database, email and analytics.
• Competent authorities when required by law.

Third-party services we use:

• Supabase — database and authentication.
• Vercel — website hosting and analytics.
• Resend — email delivery.

Some of these providers may process or store data outside of Israel. We do not sell your personal information or the content you upload.

Data security

• SSL/TLS encryption for data in transit.
• Access controls and authentication.
• Periodic security assessments.

Your rights

Under the Protection of Privacy Law, you have the following rights:

• To access your personal information.
• To correct inaccurate information.
• To request deletion of your information.
• To object to the processing of your information.
• To request portability (export) of your information.
• To withdraw your consent at any time.

We respond to privacy requests within 30 days.

Cookies and tracking

We use cookies to remember your preferences, analyze site usage and improve the service. When you first visit the site, a cookie notice is shown and you can accept or decline. You can also control cookies through your browser settings. Declining cookies may affect some site functionality.

Data retention

We retain your personal information for as long as it is needed for the purposes for which it was collected and to comply with legal obligations.

Contact us

For privacy inquiries and to exercise your rights, contact us at: support@reelio.studio